INFORMATION TECHNICIAN - Honolulu

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Job Title

INFORMATION TECHNICIAN

Position Type

Full Time - Regular

Work Location(s)

Honolulu, HI

Position Description

The Information Technician is responsible for configuring, installing, and maintaining computer hardware and software, problem determination, user support, knowledge transfer, and recommendations on field issues used within the organization to fulfill business objectives. This includes receiving, prioritizing, documenting, reporting, escalating, and actively resolving management and end user requests. Problem determination and resolution may involve the use of user self-service tools, diagnostic, and help request tracking tools, as well as require that the individual give in-person hands-on help as well as over the phone help. User support responsibilities include all internal customers as well as hardware, software, telecommunications and data communication partners. The ability to providing these services in an effective and efficient manner will ensure maximum access to technology services and resource for Safety Systems and Signs Hawaii, Inc.

Essential Functions: